Why choose Guild Insurance?

Since being established in 1963 by the Pharmacy Guild of Australia, the values of Guild Insurance have been guided by the Pharmacy Code of Ethics. Honesty, integrity and professional excellence help to drive Guild's success.

These principles mean we take the time to ask the important questions. We're committed to understanding what our customers want, need and value.

We’ve got all the vitals covered:

  • we’re an Australian Prudential Regulation Authority (APRA) regulated insurer
  • we have an A.M. Best rating of A-stable outlook
  • we work with over 130 associations
  • we insure over 80,000 customers across Australia
  • we are 100% Australian owned


Customer Reviews

We regularly survey our customers to find out if they would recommend Guild Insurance based on their experiences with us. Here are some of the latest responses we've received:

Dentist Claim


Quote IconAs a practitioner and building owner, I have used Guild Insurance and have been satisfied with all claims made from lodgement through to completion of remedial work and finalisation of the claim.

Child care New Policy


Quote IconProcess was simple, smooth and easy! As a new provider, it was so helpful having an experienced person on the other side of the phone, discussing my insurance needs with me.

Pharmacist Claim


Quote IconMeridian (Guilds legal partner) were absolutely amazing. So personable, easy to talk to, professional and kind. They checked on me frequently and went out of their way to make...

sure that not only my claim was progressing (which took over a year) but also that I was mentally going ok. I cannot speak highly enough of Joanne and Lauren and their team. Absolutely incredible. Made a really awful situation bearable and I felt so supported.

Physiotherapist New Policy


Quote IconVery helpful customer service over the phone and the hub is great and easy to use.

Fitness Renewing customer


Quote IconGreat products/policies and support. The website is easy to navigate and I can access the information I need.

Speech Pathologist Renewing customer


Quote IconGuild have always been really easy to get in touch with, get answers to my questions and have been helpful with general advice....

when I've been unsure of what policies I've needed.



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Our Customer Experience Program

Customer Satisfaction Scores


    At Guild Insurance, we believe in supporting our customers every step of the way. That’s why we’re thrilled to share our digital customer satisfaction scores below. These scores reflect how satisfied our customers are with their ability to get a quote, purchase a policy, or make a claim online.

    Scoring Scale:



    Outstanding satisfaction



    Above-average satisfaction



    Room for improvement

    Below average


    Immediate attention needed


    *Claims Lodgement YTD*


    (Outstanding Satisfaction)


    *Quote & Buy Liability YTD*


    (Outstanding Satisfaction)



    Here’s what some of our valued customers have to say:

    Quote & Buy online New Business


    Quote Icon“I’ve been with [your insurance company] for years, and their service has been outstanding. Their claims process is smooth, and their rates are competitive.

    Claims lodgement Claim


    Quote IconI recently had an accident, and [your insurance company] handled everything promptly. Their customer support team was friendly and efficient.


    Share Your Experience

    We genuinely value your feedback! If you’ve had a positive digital experience with us, or if you think there is something we could do better, we’d love to hear from you. Share your thoughts through our Feedback Form here.

    Charity Donations & Competition Prizes

    We value our customers’ opinions. That's why after a claims experience, we invite them to share their thoughts by completing a survey. As a token of our appreciation, we donate to one of two wonderful charities: Very Special Kids or the  John Pierce Centre - Spirit of the Deaf. To date, we’ve made meaningful contributions to these causes.