Professional Indemnity Insurance covers you for what you do in your professional life.
If someone makes a claim against you, don’t stress – you’ll have us there to support you every step of the way.
Guild Business Insurance covers the day-to-day running of your business.
Whether it’s your property, your people or your prosperity, we’re prepared to protect it.
Workers’ safety is not just about the law; it’s about keeping each other out of harm’s way.
It’s important you and your workers feel safe, healthy and supported in caring for the children in your centre – one of the most vital jobs in our community.
Home is where the heart is. You want to keep your heart beating strong, and that’s where we come in. Read more
For information on Professional Indemnity claims.
For information on Home & Contents claims.
For information on Business Insurance claims.
For information on Car Insurance claims.
The whole reason you have insurance is for support when the unfortunate happens. That’s why we’ve made our claims process as simple as possible.
Protects you for what you do in your profession.
Protects all aspects of your business – property, people and interruptions.
Protection for your vehicle, whether it’s your pride and joy or simply the means to get you from A-B.
Access information about your policy online
Policy hub allows you to view your policy, make payments and update your personal information at a time and place that is convenient for you.
The fast, convenient way to pay your Guild Insurance premium.
All you need to do is enter your policy and client numbers.
Paying by the month with Guild is free! We don’t charge you a cent extra.
We take the privacy of your information seriously and that's why we've made a number of people in our organisation responsible for making sure it's implemented and managed appropriately.In particular, we have nominated a Privacy Officer who is responsible for the implementation of this Policy.
There are six processes that cover how we manage your personal information. These include:
To help you better understand what's involved with these process we've provided some more information below:
So we can provide our services to you, we need to obtain certain personal information from you. We only collect the following personal information where necessary. These can include your:
You have the option of choosing not to provide all or some of the information requested though this may impact our ability to provide our services.You have the option of not identifying yourself, or of using a pseudonym, when dealing with Guild Insurance in relation to the following matters:
Please refer to our website for conditions of use.The option of remaining anonymous, though, is very limited given the nature of information needed for us to provide our services to you.
We will only collect your personal information by lawful and fair means and unless legally specified, only if you consent to the collection, through:
At times it may be impracticable or unreasonable to collect personal information directly from you. In these cases, and with your consent , personal information may also be collected from the following third parties:
In some circumstance we may access mailing lists to acquire new members or conduct market research. We use reputable mailing list companies who are also bound by the Privacy Act. We do not keep a record of any information about you from those lists unless you contact us. The information on those mailing lists remains the property of the company from whom the list was provided.Guild Insurance will obtain specific consent from you when we collect sensitive personal information, unless a specific legal exemption as outlined below applies. The Privacy Act does allow the collection of personal information without consent where required by law or court order and also applies in the following situation:
Unless you have agreed, we will only use and disclose your personal information for:
We use and disclose personal information for the following purposes:
Ensuring the security of your personal information is very important to us and we take all reasonable steps to store your personal information in a way that protects your information from misuse, loss, unauthorised access, modification or disclosure.To support the protection of personal information, we have implemented a number of policies and processes, including but not limited to confidentiality requirements to be met by employees, security measures for building and systems access and firewalls and other security measures for online systems.Generally, hard and soft copy documentation is held in filing or on IT systems securely on Guild Insurance premises, and for archiving and back-up purposes, documentation will also be held in secure and professional offsite storage facilities.To ensure that the storage of personal information remains secure, we regularly review our information storage processes.
Generally, Guild Insurance will not be required to disclose personal information to overseas recipients.There may be some situations, though, where personal information may be provided to overseas recipients such as to some reinsurers that are located overseas, more specifically in the United Kingdom, for underwriting and claims management purposes.
You have the right to access your own personal information held by us, and where this is incorrect, to request that we correct the information.
To access personal information, simply contact us by phone or in writing and request the personal information we hold on the file in relation to you. The contact details are outlined below. We will provide access to the information fairly and efficiently, in an appropriate format and within a reasonable timeframe that will be agreed with you.There may be exceptional circumstances where we cannot provide you with access to your personal information because of reasons outlined in the Australian Privacy Principles. In these cases we will advise you in writing why we cannot provide you with the information and mechanisms available to you should you want to lodge a complaint.
If you believe we hold incorrect personal information, you can notify us on the contact details below.If the information is confirmed to be incorrect, we will correct it as quickly as possible and provide a confirmation to you that the correction has been made.In the exceptional circumstances we have received a request to correct your personal information but are unable to implement the correction you have requested, we will advise you in writing of the grounds of refusal and mechanisms available should you wish to lodge a complaint.
To access personal information, request a correction or lodge a Privacy complaint, you can contact us as follows:• By phone during office hours on 1800 810 213Alternatively, we can also be contacted in writing by sending your request or complaint to:• Guild Insurance Limited, Locked Bag 32010, Melbourne VIC 3001
This Policy is reviewed annually which helps to ensure that changes affecting us are included on an ongoing basis. This Policy may also be reviewed more frequently if any circumstances such as legislative changes occur that impact it.