Important information and support


Insurance disclosure documents

For further information on our product documentation, including product disclosure statements (PDSs) click below.


Financial Hardship Policy

Guild offers customers a number of avenues to help during a time of financial need. View our policy on financial hardship to find out more.


Additional support for customers

At Guild we understand that sometimes our customers need a little extra support at different points in their lives.

We are focused on supporting your needs with sensitivity, consideration & compassion. Visit our support page to find out how we can help you.


Guild Insurance family violence policy

We have a commitment to support our staff and customers affected by family violence. Please see the link below for more information.

Severe weather and storm preparation

Information and advice on:

  • Bush Fire preparation
  • Storm and cyclone preparation 
  • Flood preparation


Emergency and Disaster assistance

At times of emergency, it is important to get the right information from the right source. We have a compiled a list of where to go in each state during times of emergency. 


Guide to premiums, discounts, and excesses

This document is relevant to our Home Essential Insurance and Home Elite Insurance policies, which offer cover for your home, contents, personal property items and your legal liability.


Guild Insurance Complaints Policy

This Complaints Policy outlines how Guild Insurance will manage any dissatisfaction you may have with our products, services, staff or the handling of your complaint.


Give us a review

We love feedback here at Guild, and we often get a lot of positive feedback when we talk to customers, we would also love it if you could tell others.


Competitions and Offers

At Guild we run a number of competitions and offers, see what we have running now, check competition winners, or view terms & conditions.