Professional Indemnity Insurance covers you for what you do in your professional life.
If someone makes a claim against you, don’t stress – you’ll have us there to support you every step of the way.
Guild Business Insurance covers the day-to-day running of your business.
Whether it’s your property, your people or your prosperity, we’re prepared to protect it.
Workers’ safety is not just about the law; it’s about keeping each other out of harm’s way.
It’s important you and your workers feel safe, healthy and supported in caring for the children in your centre – one of the most vital jobs in our community.
Home is where the heart is. You want to keep your heart beating strong, and that’s where we come in. Read more
For information on Professional Indemnity claims.
For information on Home & Contents claims.
For information on Business Insurance claims.
For information on Car Insurance claims.
The whole reason you have insurance is for support when the unfortunate happens. That’s why we’ve made our claims process as simple as possible.
Protects you for what you do in your profession.
Protects all aspects of your business – property, people and interruptions.
Protection for your vehicle, whether it’s your pride and joy or simply the means to get you from A-B.
Access information about your policy online
Policy hub allows you to view your policy, make payments and update your personal information at a time and place that is convenient for you.
The fast, convenient way to pay your Guild Insurance premium.
All you need to do is enter your policy and client numbers.
Paying by the month with Guild is free! We don’t charge you a cent extra.
If you would like to make a complaint please telephone us on 1800 810 213 and speak to one of our friendly staff, who will do their best to assist you. If our staff member is not able to resolve your complaint they will refer the complaint to a manager.
We will respond to your complaint within 15 business days provided we have all the information necessary to deal with your complaint. If we need further information we will agree on an alternative timeframe with you.
Where a complaint cannot be resolved by the manager, you can request that the matter be referred to a member of our Dispute Resolution Panel who will treat your complaint as a dispute and endeavour to resolve it.
The Dispute Resolution Process is available at no cost to you. We will keep you fully informed throughout the process and will reply to you within 15 business days provided we have sufficient information to deal with the dispute. Where we need further information we will agree on an alternative timeframe with you.
The Guild Insurance Complaints and Dispute Resolution Process applies to all complaints and disputes arising out of any General Insurance product or service we provide to clients, and any action or omission by us, our officers or service providers*. It includes complaints and disputes about: