Car insurance claims

If you need to make a car insurance claim, please call us on 1300 988 988.

When you speak to us we can ease some of your stress by helping you get a quote for repairs.

We'll need some details from you

To help us process your claim, please have the following information ready:

  • Policy number
  • A detailed account of the events leading to the claim (who, where, how)
  • The full name, address and phone number of the person or persons involved in the accident including any independent witnesses
  • Police report details (if the claim is malicious damage, theft and so on)
  • GST details (e.g. ABN)
  • An estimate of the loss or damage

Is anyone injured?

Please notify the police if anyone was injured as a result of the incident.

You may need to contact your Compulsory Third Party (Greenslip) Insurance provider or the relevant Motor/Transport Accident governing body in your State if you have sustained a personal injury.

Do not:

  • admit responsibility or liability to anyone
  • offer, agree or promise to settle any claim without our consent
  • carry out or authorise repairs or replacement of property without our consent (excluding emergency repairs of up to $500 following a loss)
  • dispose of any damaged parts or property without our consent.