General Insurance Code of Practice


We are a signatory to and fully support the General Insurance Code of Practice (the Code).

The objectives of the Code are:

  • to commit Us to high standards of service;
  • to promote better, more informed relations between Us and You;
  • to maintain and promote trust and confidence in the general insurance industry;
  • to provide fair and effective mechanisms for resolving complaints You make about Us; and
  • to promote continuous improvement of the general insurance industry through education and training.


The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code.

Please contact Us if You would like further information about the Code of Practice.

Alternatively, you can view and find more information about the Code and the Code Governance Committee at: