Professional Indemnity Insurance covers you for what you do in your professional life.
If someone makes a claim against you, don’t stress – you’ll have us there to support you every step of the way.
Guild Business Insurance covers the day-to-day running of your business.
Whether it’s your property, your people or your prosperity, we’re prepared to protect it.
Workers’ safety is not just about the law; it’s about keeping each other out of harm’s way.
It’s important you and your workers feel safe, healthy and supported in caring for the children in your centre – one of the most vital jobs in our community.
Home is where the heart is. You want to keep your heart beating strong, and that’s where we come in. Read more
For information on Professional Indemnity claims.
For information on Home & Contents claims.
For information on Business Insurance claims.
For information on Car Insurance claims.
The whole reason you have insurance is for support when the unfortunate happens. That’s why we’ve made our claims process as simple as possible.
Protects you for what you do in your profession.
Protects all aspects of your business – property, people and interruptions.
Protection for your vehicle, whether it’s your pride and joy or simply the means to get you from A-B.
Access information about your policy online
Policy hub allows you to view your policy, make payments and update your personal information at a time and place that is convenient for you.
The fast, convenient way to pay your Guild Insurance premium.
All you need to do is enter your policy and client numbers.
Paying by the month with Guild is free! We don’t charge you a cent extra.
Guild Insurance Limited works hard at building strong individual relationships with its clients. This requires communication, accessibility, and a commitment to quality products and services, in order to produce an organisational culture focused on exceeding client expectations. However, disputes may still arise. We have therefore developed the following Complaints and Dispute Resolution Process which is fair, efficient and accessible to all our clients.
We will respond to your complaint within 15 business days provided we have all the information necessary to deal with your complaint. If we need further information we will agree on an alternative timeframe with you.
Where a complaint cannot be resolved by the manager, you can request that the matter be referred to a member of our Dispute Resolution Panel who will treat your complaint as a dispute and endeavour to resolve it.
The Dispute Resolution Process is available at no cost to you. We will keep you fully informed throughout the process and will reply to you within 15 business days provided we have sufficient information to deal with the dispute. Where we need further information we will agree on an alternative timeframe with you.
The Guild Insurance Complaints and Dispute Resolution Process applies to all complaints and disputes arising out of any General Insurance product or service we provide to clients, and any action or omission by us, our officers or service providers*. It includes complaints and disputes about:
A dispute is defined as “an unresolved complaint” conveyed to us, together with a request that we remedy the situation. A dispute has arisen when:
If we are unable to resolve your complaint to your satisfaction within 45 days we will inform you of the reasons for the delay and that you may take the complaint or dispute to our External Dispute resolution scheme even if we are still considering it.
There are several external dispute resolution options which may be available to you. These include:
Contact us for more information...
Free call 1800 810 213