Workers compensation insurance - Australian Capital Territory
Information for workers
Whether you're navigating the process of getting back to work, or looking for answers to common questions, you'll find the resources and support you need right here.
Helpful guidance for workers
What to do if you have a work injury
- Report the injury immediately to your supervisor and seek medical treatment
- Lodge with your employer a Claim form, along with a medical certificate
After you lodge a claim
A case manager will contact you and explain the process of determining liability of the claim.
The claim may cover costs due to your injury including time lost from work, medical expenses, or other associated claim costs.
Complaints and dispute resolution
Complaints and dispute resolution is a process that helps customers resolve issues they have with our products or services. This process is designed to be fair, quick, and easy for customers to use.
FAQs for workers in ACT
Everyone who believes that they are a worker who injures themselves in the course of employment has the right to make a claim. Your Case Manager at Guild Insurance will speak to all stakeholders and take into account the information they provide before making a liability decision.
A ‘Worker’ is generally someone employed under a contract of service, whether written, oral, or implied, or who works under a contract at piecework rates primarily for labour. If you are unsure please check with your employer's Guild Insurance Account Manager or review the regulator website for your state/territory.
You must provide your Guild Insurance Claim Advisor with an up to date medical certificate. Payments will still come from your employer and Guild will then reimburse them.
A Return to Work Plan is a written plan that outlines how an employer will help an injured worker get back to work safely. It includes a list of support tasks by the Employer and Worker, a timeline to work toward, and any further requirements. See our return to work documents above (or in the Employer section for workers’ compensation of your state).
The doctor chosen by the Worker to oversee their injury management and treatment.
A Certificate of Currency confirms that your policy is active, it is also sometimes referred to as ‘proof of insurance’.
Not just an insurance policy
Risk articles with RiskHQ
You can visit RiskHQ at any time to read up about the unique risks you face as a business. We cover a variety of risk management topics, from managing complaints, to social media risks, maintaining your business and protecting your workers.
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