Improvement at Guild Insurance
Our commitment to you
On this page, you can view information on the work we're doing in response to customer feedback, as well as provide further insight into why issues reported in this feedback occur the way they do. We want to be as transparent as possible, and we hope this is a helpful resource for you.
We value and take your feedback seriously. Each month, we receive customer evaluations from surveys asking how they would rate their experience with us. From these comments, both good and bad, we examine each response and address them to ensure we are always improving for you, our customer.
Above all, we’re invested in ensuring your feedback and concerns are not only heard, but taken on board. By looking through the items on this page, you can see that even if an issue may not be solved yet, we have heard you and are actively working towards a solution.
The opportunities for improvement discussed on this page are by no means an exhaustive list, but they do represent a snapshot of what’s on our radar to help resolve. At Guild Insurance, we want our customers to have the support they need through whatever they may face; and this page is just one of the ways we can ensure that you don’t have to go it alone.