Protects you for what you do in your profession.
Protects all aspects of your business – property, people and interruptions.
Protection for your furry friend
Access information about your policy online
PolicyHub allows you to view your policy, make payments and update your personal information at a time and place that is convenient for you.
The fast, convenient way to pay your Guild Insurance premium.
All you need to do is enter your policy and client numbers.
Paying by the month with Guild is free! We don’t charge you a cent extra.
Professional Indemnity and Business Insurance to cover you in your profession and your business in its daily working
If someone makes a claim against you, don’t stress – you’ll have us there to support you every step of the way.
Workers’ safety is not just about the law; it’s about keeping each other out of harm’s way.
You and your workers need to be safe and healthy to continue living and working in our community. It’s what is most important in your business, and that makes it important to us.
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Home is where the heart is. You want to keep your heart beating strong, and that’s where we come in.
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Vets Choice is a pet insurance product endorsed by vets for pets, and is backed by a 33-year partnership between Guild Insurance and the Australian Veterinary Association (AVA).
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The whole reason you have insurance is for support when the unfortunate happens. That’s why we’ve made our claims process as simple as possible. Make a claim
If you have an existing claim and need to provide further documentation, you will require a security code in order to access the MyClaim portal.
You may have already received a security code via email previously.
If you do not have a security code, please call 1800 810 213
I have a security code
We are here to help. If you would like to contact us by phone, please call:
1800 810 213
The more information you can provide us with, the sooner we will be able to review and finalise your claim
You will always need to provide the following details:
Our first priority is to ensure you are safe.
If you need police, fire or ambulance support, please call 000.
If action is required to make your premises safe, the fastest way to do this is to lodge your claim online or over the phone and then call either your account manager or our claims team on 1800 810 213.
Alternatively, once you have lodged your claim online, one of our Claims Specialists will contact you to discuss the next steps to progress your claim.
To ensure that you receive the best outcome from making a claim, we recommend that you lodge your claim prior to arranging any repairs/replacement.
In most instances, we can assist you in facilitating repairs/replacements through our reputable supplier network.
If you have emergency or critical repairs, please call us on 1800 810 213.
Once your claim is lodged, you will receive a unique claim number. A Claims Specialist will be assigned to manage your claim and they will contact you regarding the next steps. Your unique claim number will be your ongoing reference, please ensure that you provide your claim number when calling or emailing us.
You can call the Guild claims team Monday to Friday 9:00am – 5:00pm (AEST or AEDT during daylight savings) to obtain an update on any existing claim.
If you are unsatisfied with the progress of your claim or if you wish to dispute a decision we have made, the first thing you should do is let us know.
Stage 1 - Contact Us
Contact your Claims Specialist to discuss your concerns.
Stage 2 – Internal Review
Let your Claims Specialist know that you wish to have your claim reviewed by a Team Leader or Manager.
Stage 3 – External Review
If our previous attempts have not resolved your concerns, we will refer you to the Australian Financial Complaints Authority who will complete an external review.
Please refer to Guild’s Dispute resolution for additional information.
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Your policy gives you access to one of Australia’s leading professional indemnity legal defence teams, Meridian Lawyers.
We’re here to help you, so feel free to contact one of our Insurance Specialists on 1800 810 213.
Free tools and resources to help you avoid a claim.
View your policy, make payments and update your information.
For over 60 years, our customers have continued to be central to everything we do.