Motor vehicle claims
What you need to get started:
- Details of the incident (such as the date, where the damage occurred, any other vehicles involved)
- Other drivers' details such as name, address and licence number (if available)
- Supporting documents or images (if available)
How you can claim
Claim online
This includes:
• Collision, damage whist parked, malicious damage
• Theft, lost or stolen keys
• Glass
• Weather damage
Information for when making a claim
:
We'll need some details from you
- Your Policy and Account numbers
- Details about what happened (when, where, how)
- Contact details of the people involved
- Police Report details if your vehicle has been stolen or maliciously damaged
- GST details (e.g. ABN)
- Any documents or photos confirming the damage
Is anyone injured?
Please notify the police if anyone is injured as a result of the incident.
You may also need to contact your Compulsory Third Party (Greenslip) Insurance provider or the relevant Motor/Transport Accident governing body in your State if you have sustained a personal injury.
Do not:
- advise anybody else that the incident was your fault
- offer, agree or promise to settle any claim without our consent
- carry out or authorise any repairs without our consent
- dispose of any damaged parts or property without our consent