Veterinarian
It’s all in the delivery – your care, your communication
By Michael Woger, Risk Manager, Guild Insurance
An article from the Guild/AVA Risk Management Committee
The difference between a good and a poor outcome from the care you provide often hinges on the quality of communication between the practice and the client. Where communication is poor, it can have a negative effect upon clients’ perceptions and their level of confidence in the practice and practitioner, which can contribute to complaints.
“There is a truck in the waiting room”
Below is the true story of Debbie Neutze, former owner and manager of the Guildford Veterinary Animal Hospital, now National Strategy and Services Manager for the AVA.
Imagine that...
A phone call wakes you during the night. This isn’t unexpected because you are on call at your practice but what is unexpected is what the veterinary student says, “Sorry to wake you, I haven’t got a case for you but there is a truck in the waiting room”.
Riskequip – are you equipped against risk?
Guild Insurance is pleased to launch of Riskequip for Vets – a dynamic risk management resource for the veterinary profession.
From the car park to the consultation room, there are a range of risks that a veterinary practice faces. Vets now have access to information on these risks and how they can be managed in one easy-to-use website at www.riskequip.com.au/vets. Riskequip consolidates the range of risk management materials developed by Guild in conjunction with the Australian Veterinary Association.
Many roads to recovery – take the fast one
Severe weather incidents have wreaked havoc across Australia already this year. Hail the size of golf balls, tropical cyclones and storm water have caused significant damage and costs for businesses in affected areas. It provides a timely reminder of how adverse events can affect anyone and the need for the right protection.
The true cost of cheap insurance
With some things you can’t afford to sacrifice on quality for the sake of a few dollars. Car brakes, parachutes… and insurance. Consider, what is the true cost of a cheap insurance product for your practice, if the policy comes up short when you really need it, in the event of a claim.
News by Profession
- Aged Care ( 1 )
- Association ( 2 )
- Audiologist ( 1 )
- Child Care ( 5 )
- Chiropractor ( 6 )
- Dental Prosthetist and Dental Technician ( 1 )
- Dentist ( 4 )
- Exercise and Sports Science Practitioner ( 1 )
- Family Day Care ( 1 )
- General ( 7 )
- Neighbourhood Houses ( 6 )
- Optometrist ( 5 )
- Osteopath ( 4 )
- Pharmacist ( 3 )
- Physiotherapist ( 8 )
- Podiatrist ( 4 )
- Speech Pathologist ( 2 )
- Veterinarian ( 5 )