What support do you have in defending your reputation?

Receiving a complaint from a patient or an inquiry from the registration board can be a stressful experience. When your professional ability is brought into question and your reputation is at stake, you need the best support and advice available.

Supporting you from the outset

No penalties are incurred if you report an incident that occurs in practice to Guild Insurance. This encourages early notification, which enables us to proactively support you. A poor outcome of a treatment or a comment from a patient can become much more if the incident isn’t managed appropriately from the beginning. That is why, even if no formal complaint has been made yet but the potential exists, notify us, so you can benefit from our support from the outset.

Contact us anytime, anywhere

If you need to report an incident you can call Guild Insurance anytime on 1800 810 213. Where required, you will be referred to a solicitor who can provide you with valuable legal advice and practical guidance.

Our lawyers are experienced in defending physiotherapists and can provide immediate and ongoing advice on how best to handle claims or potential claim situations. Through a combination of legal expertise and consultation with the APA and physiotherapy peers, we look to achieve the best outcomes for physiotherapists.

A benefit under Guild’s liabilities insurance policy is inquiries and proceedings cover, which gives you access to legal representation and assistance for board inquiries and other disciplinary matters. You also receive assistance with preparing a response to a complaint or for an informal hearing.

Prevention is better than cure

The APA / Guild Risk Management Committee meet regularly to identify emerging issues and risks in the physiotherapy profession.. The Committee looks at opportunities to raise awareness and improve the management of risk in physiotherapy practice. The Committee is comprised of representatives of the physiotherapy profession with expertise in various fields of practice, the APA, Guild’s risk management specialists, underwriting and lawyers.

We encourage a proactive approach to risk management for all physiotherapists. By managing your risks you give yourself the best chance to defend yourself and also to avoid claims and complaints.

Physiotherapists also gain access to a range of materials developed by Guild’s award-winning Risk Services team in conjunction with the APA, to help you minimise risk in your daily practice. You can access our new online risk management resource Riskequip for Physiotherapists.

If you receive a claim or complaint, or an inquiry from the registration board, we recommend that you first seek our advice. Our client support is designed to reduce risk and to achieve peace of mind for you.

In the event of an incident contact Guild Insurance immediately on 1800 810 213.

Guild Insurance Limited ABN 55 004 538 863, AFS Licence No. 233791. Guild Insurance supports your association through the payment of referral fees for certain products or services you take out with Guild. This information is of a general nature only and is not intended to constitute the provision of advice. Before making any decision in relation to any of the products mentioned, you should consider your own circumstances, financial situation and needs. Acceptance of applications is subject to underwriting approval. Please refer to the relevant Product Disclosure Statement (PDS) for full terms and conditions (including exclusions and limitations) of the insurance cover. You should consider the PDS in deciding whether to acquire, or continue to hold, the product. A PDS is available by contacting us on 1800 810 213.