What support do you have in defending your reputation?

Receiving a complaint from a patient or an inquiry from the registration board can be a stressful experience. When your professional ability is brought into question and your reputation is at stake, you need the best support and advice available.

Support from the outset

No penalties are incurred if you report an incident that occurs in practice to Guild Insurance. This encourages early notification, which enables us to proactively support you. A poor outcome of care or a comment from a patient can become much more if the incident isn’t managed appropriately from the beginning. That is why, even if no formal complaint has been made yet but the potential exists, notify us, so you can benefit from our support from the outset.

Contact us anytime, anywhere

If you need to report an incident or make a claim you can always contact a Guild representative at your nearest Business Centree. You will have peace of mind knowing that you can phone Guild Insurance anytime. If required, you will be referred to a solicitor so you can benefit from valuable legal advice and practical guidance in managing incidents and claims.

Our legal team are experienced in defending osteopaths and can provide immediate and ongoing advice on how best to handle claims, or potential claims. Through a combination of legal expertise and consultation with the AOA and osteopathic peers, we look to achieve the best outcomes for osteopaths.

A benefit under Guild’s liabilities insurance policy is inquiries and proceedings cover, which gives you access to legal representation and assistance for board inquiries and other disciplinary matters. You also receive assistance with preparing a response to a complaint or for an informal hearing.

Prevention is better than cure

The AOA / Guild Risk Management Advisory Committee meet regularly to identify emerging issues and risks in the osteopathic profession. The Committee looks at opportunities to raise awareness and improve the management of risk in osteopathic  practice. The Committee is comprised of osteopaths with expertise in various fields of practice, the AOA, and Guild’s risk management specialists, underwriting and lawyers.

We encourage a proactive approach to risk management for all osteopaths. By managing your risks you give yourself the best chance to defend yourself and also to avoid claims and complaints.

If you receive a claim or complaint, or an inquiry from the registration board, we recommend that you first seek our advice. Our client support is designed to reduce risk and to achieve peace of mind for you.

In the event of an incident contact Guild Insurance immediately on 1800 810 213