Take the fast road to recovery

Severe weather incidents have wreaked havoc across Australia already this year. Hail the size of golf balls, tropical cyclones and storm water have caused significant damage to those in affected areas. It provides a timely reminder of how adverse events can affect anyone and the need for the right support to recover.

Consider how the insurance provider for your facility would support you in your recovery.

What support would your insurer give you in the event of damage?

If your facility sustains damage, your primary concern is going to be to keep it running. While your insurer’s role is primarily to reimburse you for damage, it can encompass much more.

Guild Insurance takes the steps needed to help you continue to operate in some capacity in the short term and to fully rebound from any damage in the long term.

How we have helped: Keep your facility running

When “once-in-200 years storm” hit Mackay and a facility insured by Guild sustained costly water damage, a Guild Insurance representative took the earliest flight possible to Mackay and a $40,000 upfront emergency payment to the facility owners was quickly authorised allowing them to cover expenses for work requiring immediate attention.

Revolutionary drying techniques, similar to those employed in the recovery efforts in New Orleans after Hurricane Katrina in 2005, were used, which proved successful in speeding up repairs.

How quickly would your claims be resolved?

One key insurance consideration when recovering from damage is how long will it take for your claim to be resolved. Waiting for a claim to be accepted can be stressful, not to mention costly. Damage to your aged care facility can also create cash flow concerns, so the quicker your insurer responds the better.

How we have helped: Fast claims service

An example of how Guild Insurance acts fast to help clients recover was in the Newcastle storms in 2008. More than 350 claims were lodged by Guild clients suffering damage from the storms and over 80% of those who reported a claim in the first two days after the storms were visited by an assessor within the first week.

Critical claims were also prioritised and Guild clients who experienced ‘large’ or ‘total’ losses were visited within two days by an assessor. While emergency payments were made within 24 hours of a claim being lodged to help those worst affected to cover any expenses requiring immediate attention.

If you are hit by an unfortunate event, know that you have the support behind you to take the fast road to recovery. While you may view all insurance covers as one-and-the-same, each insurance policy provides different levels of cover and every insurer has different levels of service to support you in the event of damage.

Guild Insurance has developed an insurance product to meet the specific needs of an aged care facility and help you make a full recovery from damages. Just as importantly, we provide you with service you need to help you make a fast recovery.