About Us

Since 1963, Guild Insurance has protected Australian businesses and individuals with tailored insurance products and caring personal service. Over the years, Guild Insurance has built a reputation as an insurance company focused on values and providing excellent service.

Guild Insurance has won multiple national awards for ‘Excellence in People Management’ from the Australian Human Resources Institute. This focus on people has translated to strong customer service results. Over 7 years and 17 customer surveys, 98.5% of claimants surveyed said they would recommend Guild Insurance to a colleague.

More than 45 Australian associations refer their members to Guild Insurance, with many of these long-lasting relationships. Working closely with these associations, Guild Insurance provide high quality insurance solutions to their members.

Guild Insurance also provides targeted risk management solutions to associations and their members, an approach that has netted multiple awards for our Risk Management team at the Australian and New Zealand Institute of Insurance and Finance Awards. Read more about our risk management services.

History

For a company that places high value on personal service it is fitting that the seed of Guild Insurance was sown by a personal incident.

In 1961, a South Australian pharmacist, Mr Alan A Russell OBE, met a distressed hairdresser. She told him a customer had slipped in her shop and was suing her and that she had no public liability insurance.

Mr Russell imagined pharmacists being placed in the same position and recognised the opportunity to provide a vital service. He put the idea forward to what is now known as The Pharmacy Guild of Australia. The Pharmacy Guild agreed in principle that they should establish an Australia-wide insurance facility that would provide specialised insurance cover against all the risks of running a pharmacy.

1963: Guild Insurance Co Limited

In 1963 Guild Insurance was established. The pharmacist's ethic of honesty, integrity and high professional competence is shared by Guild Insurance. Over the years Guild Insurance's understanding of their customers has enabled us to grow into one of Australia's pre-eminent suppliers of general insurance products and services, particularly within the healthcare sector.

Download the current annual report

General Insurance Code of Practice

This Code of Practice is provided by the Insurance Council of Australia and lets you know the standard of customer service you can expect from the insurance industry. View the Code of Practice at the link above, or visit the Insurance Council of Australia website for more information.