Home & Contents

When you need to make a claim on your Home & Contents Insurance, contact us on 1300 988 988, 24 hours, 7 days.

You can help us by having the following information available when you call:

• Your policy number
• Details of the event giving rise to the claim (where, when, how)
• An estimate of the loss or damage

Immediately advise the police of any malicious damage or act, theft, attempted theft, burglary or accidental loss, and give them a list of items damaged, stolen or lost. You will need to give us the name of the police officer, station reported to and date reported, and a copy of the police record.

If you receive notification of any claim made against you, you should promptly forward to Guild Insurance any demand, writ, summons or proceedings which you receive relating to any prosecution, inquest or hearing and all other infomration relevant to those matters where any liability under your policy may arise.

What you should not do

You must not admit responsibility or liability to anyone. You must not offer, agree or promise to settle any claim without our prior consent.

Do not dispose of any damaged propertly without our prior consent. We may need such property for inspection and assessment of repair costs by our representative or us. You should not wash or clean or remove debris from an area damaged by fire unless we have agreed for you to do so.

Car Insurance

When you need to make a claim on your Car Insurance, contact us on 1300 988 988, 24 hours, 7 days.

You can help us by having the following information available when you call:

• Your policy number
• Details of the event giving rise to the claim (where, when, how)
• An estimate of the loss or damage

At the scene of an accident, get the full name, address and phone number of the person or persons involved in the accident, including any independent witnesses, as well as the vehicle registration numbers and insurance details.

Immediately advise the police of any malicious damage or act, theft, attempted theft, burglary or accidental loss, and give them a list of items damaged, stolen or lost. You will need to give us the name of the police officer, station reported to and date reported, and a copy of the police record.

Do everything you can to prevent any further loss or damage from occurring. You will need to give us any information relevant to your claim that we may need in order to handle, assess or investigate your claim and to allow a settlement of your loss. You may need to provide us with your permission to tow your vehicle to a place nominated by us, such as a repairer or storage facility. You will need to make your vehicle available for inspection by us or our representative and if we require, deliver your vehicle to us.

What you should not do

You must not admit responsibility or liability to anyone. You must not offer, agree or promise to settle any claim without our prior consent.

Apart from emergency repairs up to $500, following a loss, you should not carry out or authorise any repairs or arrange replacement of any property without our prior consent.

Do not dispose of any damaged property without our prior consent. We may need such property for inspection and assessment of repair costs by our representative or by us.

Professional Indemnity

When you need to make a claim on your Professional Indemnity Insurance, contact us on 1800 810 213, 24 hours, 7 days.

Guild Insurance requires that any policy holder notifies us on becoming aware of circumstances which may lead to a claim. Contact us on 1800 810 213 for immediate assistance and if necessary we will transfer you to a duty solicitor for legal advice.

PDL members should call 1300 854 838 to notify of any circumstances which may lead to a claim.

ADANSW members should call the Dental Defense Advisory Service (DDAS) on (02) 8436 9944 to notify of any circumstances which may lead to a claim.
ADAVB members should call (03) 8825 4600 to notify of any circumstances which may lead to a claim.
ADASA members should call (08) 8272 8111 to notify of any circumstances which may lead to a claim.

When presented with any incident which has given, or may give rise to a claim, ensure that you or another authorised person handle the matter. Remember to show empathy with the complainant. At all times remain calm, sympathetic and co-operative. It is important that you gather all the facts, including the extent of any harm or injury, their name and contact details.

If you receive notification of any claim made against you, you should promptly forward to Guild insurance any demand, writ, summons or proceedings which you receive relating to any prosecution, inquest or hearing and all other information relevant to those matters where any liability under your policy may arise.

Upon your notification, Guild Insurance will take over the conduct of the matter. You should not make any comments in relation to the matter without our authorisation. This is to protect your interests in defending a claim.

What you should not do

• You should not admit responsibility or liability to anyone
• You should not offer, agree or promise to settle any claim without our prior consent or offer compensation under any circumstances
• If a complaint is initiated by correspondence, do not reply without first referring to Guild Insurance
• Do not put anything in writing without our advice

Business Insurance

When you need to make a claim on your Business Insurance, contact us on 1800 810 213 24 hours, 7 days.

You can help us by having the following information available when you call:

• Your policy number
• Details of the event giving rise to the claim (where, when, how)
• An estimate of the loss or damage

Immediately advise the police of any malicious damage or act, theft, attempted theft, burglary or accidental loss, and give them a list of items damaged, stolen or lost. You will need to give us the name of the police officer, station reported to and date reported, and a copy of the police record.

Try to do everything you reasonably can to prevent any further loss or damage from occurring. In the event of severe storm damage, contact the State Emergency Service, your local council or us for assistance.

You will need to give us any information relevant to your claim that we may need to handle, assess or investigate your claim. This may include providing us with quotations for the repair or replacement of your property. You must make your damaged property available for inspection by us or a representative of ours and, if we require, deliver the items wheihc have been damaged to us.

If you receive notification of any claim made agains you, you should promptly forward to Guild Insurance any demand, writ, summons or proceedings which you receive relating to any prosecution, inquest or hearing and all other information relevant to those matters where any liability under your policy may arise.

What you should not do

You must not admit responsibility or liability to anyone. You must not offer, agree or promise to settle any claim without our prior consent.

Apart from emergency repairs necessary to prevent or minimise further damage, you should not carry out or authorise any repairs or arrange replacement of any property without our prior consent.

Do not dispose of any damaged propertly without our prior consent. We may need such property for inspection and assessment of repair costs by our representative or us. You should not wash or clean or remove debris from an area damaged by fire unless we have agreed for you to do so.