Proof of ownership, loss or damage
When you make a claim you may be required to provide proof of ownership and the value of the items you are claiming for.
This information helps us understand what items you had, and enables us to replace the item or work out the correct payment amount for you.
Some examples of proof of ownership include:
- Sales receipts or accounts (originals or duplicates) showing the date, purchase price, a description of items purchased and place of purchase
- Credit card statements or bank statements showing the transaction details
- Owner’s manuals or instruction manuals providing the model and serial number/s of the lost or damaged property
- Warranties noting the item and payment figure
- Valuations
- Photos clearly showing the items (e.g. photos of you wearing the jewellery you are claiming for). In the case of damaged stock, clear photos showing the use-by date.
- Builder’s, electrician’s or other relevant tradesman reports detailing the loss or damage
- Letter from the original supplier/purchaser on a verified letterhead
- Australian Taxation Office submission, showing depreciation schedule of item
- Statement from your accountant
- Statutory Declaration (as a last resort).
To add this information to your claim process please login to
MyClaim ( your custom link can be found on your claim documents provided after lodging your claim)
If you have any further issues please call us on
1800 810 213.