To ensure we’re living up to our customer service promise we regularly survey our clients after they have made an insurance claim. In each survey we ask “would you recommend Guild Insurance to a colleague?”.

Here are the results of our latest survey of those who have answered “yes” to this question.

December 2009

194 surveys were received from 796 sent to clients with finalised claims in December 2009.
 
Some key results were...

• 97.77% of respondents who answered the question indicated they would recommend Guild Insurance to a colleague.
• 96.74% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations
• 93.82% of respondents said the degree to which they were kept informed of the progress of their claim met or exceeded their expectations. 

April 2009

203 surveys were received from 652 sent to clients with finalised claims in April 2009.

Some key results were...

• 97.8% of respondents indicated they would recommend Guild Insurance to a colleague.
• 96.39% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
• 94.65% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

December 2008

186 surveys were received from 710 sent to clients with finalised claims in December 2008.

Some key results were...

• 100.00% of respondents indicated they would recommend Guild Insurance to a colleague.
• 96.59% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
• 95.86% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

August 2008

196 surveys were received from 624 sent to clients with finalised claims in August 2008.

Some key results were...

• 97.1% of respondents indicated they would recommend Guild Insurance to a colleague.
• 94.4% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
• 90.3% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

April 2008

227 surveys were received from 755 sent to clients with finalised claims in April 2008.

Some key results were...

• 98.5% of respondents indicated they would recommend Guild Insurance to a colleague.
• 96.2% of respondents said that in general, their satisfaction with Guild Insurance's claims process met or exceeded their expectations.
• 89.5% of respondents said that the degree to which they were kept informed of the progress of their claim met or exceeded their expectations.

Your Feedback

Many of our clients also provide testimonials to the service we provide at their greatest time of need – the true test of an insurance company.

Here are some examples of the feedback we have received:

“A worker’s comp claim, a burglary and a computer breakdown all within a fortnight, and only a genuine sympathetic ear, not “what? More?” Excellent response.”

“I’m in regular contact with Guild and in every case I always receive prompt, courteous and efficient help. The ‘personal service’ I always receive is a refreshing change…please don’t change.”

“I can only say that in all dealings with the company I have been 100% happy.”

“The assistance I received eased the stress I felt over the whole situation. Everything was attended to promptly and I would definitely recommend Guild.”

“I have dealt with Guild Insurance for many years. I have had claims for theft and liability claims and your service is terrific. I wouldn’t go anywhere else whilst I’m in business. Many thanks to you all. “